The Red Blazer Restaurant and Pub:
The Whine Cellar in the Peanut Gallery
It's time once again to make fun of a select few for the purpose of a little harmless entertainment. First-time readers, please do not to take this too seriously. I enjoy poking fun at a business that consumes my life. Once in a while, I feel as if I'm going crazy when dealing with an incident. But from these incidents come incredible stories. Enjoy and don't take offense unless you have figured out that I'm making fun of you.
A customer orders one of our very popular entrées: the Baked Stuffed Haddock. The menu clearly describes the stuffing as seafood stuffing!
After eating it and stating how enjoyable it was, this person asks for the manager. I report to duty and am told that she is having a reaction because she is allergic to seafood and I quote:
"I had no idea there was seafood in the seafood stuffing."
With several witnesses beside me, I had all I could do to not laugh! We helped with the escort to the hospital and everything thankfully turned out okay! Now this is where I would make fun of the person, but it’s funny enough without me taking it further.
So I'd like to share my viewpoint on the subject. Allergies are, of course, no laughing matter. Food allergies are dangerous and certainly no fun for those who must contend with them. On the other hand, I have had more people wrongfully verbally assault my staff and me personally for something that the individual should be totally responsible for. When a person with serious food allergies visits a restaurant, they MUST take charge by letting the server know, asking specific questions about the menu items, and requesting to see a manager if necessary. The few minutes it will take to put staff on notice certainly beats ruining your day with a visit to the hospital.
Know your allergies and understand how a restaurant operates. I get so many people asking if it's safe to order fried food, and if we can assure them that we have not fried shellfish in the oil. I always respond that I cannot make that guarantee for several reasons. Mainly, we are a very busy place and while procedures are in place, it's more than just the oil. There's also the batter and flour and when it comes to a serious allergy, why take such chances. It's always better to be safe than sorry!
You're out of Prime Rib! Now that's ridiculous. What kind of restaurant is this?
Don't get me wrong. We try our best not to upset our customers or run out of Prime Rib. However, Prime Rib is a roast. In turn , it is prepared almost two hours before it is time to serve it. While we do our best to predict how much we will serve, our magic ball doesn't always work. If we prepare too much and don't serve it, the next day it becomes stew.
Why? you may ask. Once you refrigerate Prime Rib and you try to reheat it the next day, you are left with few options such as microwaved Prime Rib. Sorry! We will not do that.
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